Returns Policy

B&J's Boutique

At B&J's Boutique, we want you to feel confident and love every purchase. If something isn't quite right, we are here to help!

Returns Policy

We accept returns within 30 days of delivery for store credit or exchange only.

All items must be unworn, unwashed, unaltered, and have all original tags attached.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Sale or clearance items
Jewelry and accessories
Gift cards

Condition of Items

Returned items must be in original condition. Items showing signs of wear, washing, damage, pet hair, makeup, perfume, or odor will not be accepted.

How to Start a Return

To initiate a return, please contact us at [email protected] with your order number and reason for return. Once approved, you will receive return instructions.

Shipping Costs

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can resolve the issue quickly.

A Few Things You Should Know

FINAL SALE = FINAL ANSWER. Items marked "Final Sale" cannot be returned or exchanged.
No order changes after checkout. Please double-check your cart before placing your order. Once submitted, we cannot cancel, change, or modify orders.
Color & Pattern Disclaimer: Lighting, screen settings, and dye lots may slightly alter colors and prints. These variations are normal and not considered defects.
Shoe Returns: Shoes must be returned in the original shoebox placed inside a protective outer box. Damaged or labeled shoeboxes will not be accepted.

Refunds

Approved returns will be issued as store credit only once the item has been received and inspected. We do not issue refunds to the original payment method.

Exchange Policy

We are happy to offer exchanges for eligible items within 30 days of delivery, subject to inventory availability. Items must meet the same return condition requirements listed above.